Privacy Policy

📄1. Introduction

This Privacy Policy explains how do111 (referred to as 'we', 'us', or 'our') collects, uses, discloses, and safeguards personal information submitted by users ('you') of the do111 platform, available at https://do111.bet. By accessing or using our services, you acknowledge that you have read and understood the practices described in this document.

do111 is committed to conducting its operations in full compliance with applicable data protection principles. We understand the importance of privacy to our players across Bangladesh — from Dhaka and Chittagong to Sylhet and Rajshahi — and we take every reasonable step to ensure your personal information is handled with the utmost care.

📥2. Information We Collect

When you register an account, make deposits or withdrawals, place bets, or contact our support team, we may collect the following categories of personal information:

• Identity data: full name, date of birth, and a copy of a government-issued identification document for KYC verification purposes.
• Contact data: email address, phone number, and city of residence within Bangladesh.
• Financial data: transaction records, payment method references (e.g. bKash account numbers, Nagad wallet IDs, Rocket references), deposit and withdrawal history. We do not store full card numbers or mobile banking PINs.
• Technical data: IP address, browser type, operating system, device identifiers, and session logs collected automatically when you visit do111.
• Usage data: betting history, game preferences, sports markets accessed (e.g. BPL cricket, IPL, FIFA football), and interaction logs.

We collect only the minimum information necessary to deliver our services safely and responsibly. Providing incomplete or false information may result in account suspension or cancellation of payouts, as required by our responsible gaming obligations.

🔄3. How We Use Your Information

do111 uses your personal data for the following legitimate purposes:

• Account management: creating and maintaining your do111 account, verifying your identity, and authenticating your sessions.
• Payment processing: handling deposits via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank and other supported payment channels, and processing withdrawal requests.
• Service improvement: analysing betting patterns and game usage data in aggregated, anonymised form to improve the quality of our sports and casino offerings.
• Responsible gaming: monitoring account activity to detect signs of problem gambling and applying self-exclusion or deposit limits when requested.
• Customer support: responding to queries, resolving disputes, and communicating with you about your account via live chat, email, or Bangladesh Standard Time (BST, UTC+6) support hours.
• Marketing communications: sending you relevant promotions, bonus offers, and sporting event notifications — only where you have opted in. You may withdraw consent at any time by contacting support.

💳4. Payment Data and Bangladesh Payment Partners

do111 partners with leading local payment providers to ensure fast, convenient transactions for players across Bangladesh. When you use bKash, Nagad, Rocket, or Upay to deposit or withdraw funds, your payment credentials are processed directly by those payment providers under their own privacy and security frameworks. do111 does not directly access or store your mobile banking PIN, OTP codes, or full mobile wallet credentials.

Transaction reference numbers and amounts are retained by do111 for auditing, fraud prevention, and dispute resolution purposes. All financial records are encrypted at rest and in transit using industry-standard SSL technology.

🤝5. Sharing of Your Information

do111 does not sell, rent, or trade your personal information to any third party. We may share limited personal data with the following categories of trusted partners only where necessary:

• Payment processors: bKash, Nagad, Rocket, Upay, and affiliated banking partners receive only the transaction data required to complete a payment or withdrawal.
• Technology service providers: hosting companies, fraud detection services, and customer support platforms that operate under strict data processing agreements and are contractually bound to protect your data.
• Legal authorities: where required by applicable law, court order, or regulatory directive, we may disclose user information to law enforcement or official bodies in Bangladesh.

In all cases, we limit the data shared to the minimum required for the stated purpose and require that recipients maintain the same standard of data protection we uphold.

🍪6. Cookies and Tracking Technologies

do111 uses cookies and similar tracking technologies to operate the platform effectively, personalise your experience, and analyse aggregate traffic patterns. Cookies are small data files stored on your device when you visit our site. We use strictly necessary cookies (essential for login sessions and security), functional cookies (remembering your preferences such as language and odds format), and analytics cookies (understanding how players navigate the site so we can improve it).

You may configure your browser to reject cookies or notify you before accepting them. Please note that disabling certain cookies may affect the functionality of your do111 account, particularly session management and live betting features.

🗄️7. Data Retention

do111 retains your personal data only for as long as it is necessary to fulfil the purposes for which it was collected, including for the duration of your account relationship with us and for a reasonable period thereafter to comply with legal, accounting, or reporting requirements.

If you close your account, we may retain certain data for up to five years where required by anti-money laundering regulations or dispute resolution obligations. Anonymised and aggregated data derived from your usage may be retained indefinitely for analytical purposes, as it no longer identifies you personally.

⚖️8. Your Rights Over Your Data

As a do111 user, you hold the following rights regarding your personal information. To exercise any of these rights, contact our support team at [email protected]:

• Right of access: you may request a copy of the personal data we hold about you.
• Right of rectification: you may request that inaccurate or incomplete information be corrected.
• Right to erasure: in certain circumstances, you may request that we delete your personal data, subject to our legal retention obligations.
• Right to restrict processing: you may ask us to limit how we use your data while a complaint or query is under investigation.
• Right to withdraw consent: where processing is based on your consent (e.g. marketing emails), you may withdraw it at any time without affecting the lawfulness of prior processing.

We will endeavour to respond to all valid data rights requests within 30 days. Complex requests may require up to 90 days; we will notify you if this applies to your request.

🛡️9. Security Measures

do111 employs a range of technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These include 256-bit SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, role-based access controls limiting staff access to only the data they need, regular security audits and vulnerability assessments, and two-factor authentication (2FA) options for user accounts.

While we implement every reasonable precaution, no digital platform can guarantee absolute security. In the unlikely event of a data breach that may affect your rights, we will notify impacted users as promptly as practicable and take immediate steps to contain and remediate the incident.

🔞10. Age Restriction

do111's services are strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under 21 years of age. If we become aware that a minor has provided us with personal information, we will take immediate steps to delete that data and close the associated account. Parents and guardians are encouraged to use appropriate parental controls to prevent underage access to gambling platforms.

🔗11. Third-Party Links

do111's platform may contain references to third-party payment providers and technology partners. Once you leave our platform via any such link, this Privacy Policy no longer applies. We are not responsible for the privacy practices or content of third-party websites or services. We encourage you to review the privacy policy of any external service before submitting personal data to them.

📝12. Changes to This Privacy Policy

do111 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or the services we offer. When material changes are made, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of do111 after any changes to this Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated policy, you must discontinue use of the platform and may request account closure by contacting [email protected].